Is to work closely with our customers, understanding their specific needs and provide them with the best possible solution by committing to design and deliver innovative IT solutions that provide you with the information you need to manage your work seamlessly.
We are passionate about providing the highest quality service and involve local support to individual users as well as companies in the UK and across the globe.
Our business deals with providing solutions across a wide range of IT products. This comes from our young team with a combined expertise of 46 years and is steadily growing in the ever changing field of Customer support and Information Technology
Our expertise as a provider encompasses of Customer Support, Technical support, Back Office and bespoke software development in ASP.NET, MVC, C#, PHP, VB.NET, Knockout JS, Angular JS, Mobile Application and Migration Services, just to name a few. We constantly strive to enhance our knowledge to continue to deliver leading edge solutions.
Whatever the size and nature of your business or the scope of your Support and IT requirement, Dcostas Global Solutions can offer the professional skills and resources to move your business seamlessly into the lead.
Some of our BPO services are:
Utilize our expertise in client servicing, we offer 24*7 impeccable inbound customer support to manage complete customer lifecycle from acquisition and assistance to service and engagement across all industries.
With years of experience in handling and meeting customer's growing needs, we are capable of providing you the best customer services.
With IT enabled functions taking precedence across every industrial sector, we offer expertise in providing appropriate technical assistance for a process to attain operational, financial and technological merit.
With our Help desk, we offer to support and promote the use of technology for the best functioning in the ever growing business environment.
By providing round the clock email and chat support, we boast an omnichannel presence for effective resolution of your customer’s queries and grievances at first point of contact to ensure distinguished value creation.
Whether you have a few hundred of records or a few million records to digitize and manually enter, we offers you impeccable service and support with accurate data entry services.
To enhance your business efficiency, we comprehend your business and facilitate a robust structure to your daily transactions with industry followed security protocols to empower you with effective back office BPO solutions.
Outsourcing payroll services to us can assure impeccable payroll processing and permit you to focus your time and energy on your core business functions.
Email is the main channel of customer communication. Your business needs a strong email support service to ensure your customers get a fast response from you and are satisfied with the resolution provided. Providing your customers with professional and timely email support to address their every query or challenge.
Some of our IT services are:
Customized software built around your environment to suit your needs.
Website management from e commerce to one off webpage development we have a wide range of skills to suit most every needs in the industry.
Our consultants are able to pinpoint potential or actual bottlenecks that may impact on your network's operation and its suitability to satisfy your business objectives. Where change is essential we can design, supply, install and support the necessary solutions.
Setting up routers, switches firewalls and wireless access points.
Wan, Lan, Wireless, VPN, Internet, firewall, Mail Servers - Setup Mail servers, Ms Exchange, Linux (Sendmail, QMail, ProcMail).
We support open source and contribute to the same.
API intergration solutions with different providers
Use Cloudinary to generate images according to viewers screen resolutions be it a desktop, tablet or mobile.
Export your contact to Customer.IO and use the powerful tools of Customer.IO to keep a track of your contacts, create different triggers and send your contacts customised emails based on different triggers.
Synchronize your employees timesheets and employee details to Quickbook.
Synchronize your employees timesheets and employee details to MyOB.
Synchronize your Contacts, Suppliers, Vendors, employees timesheets and employee details to Xero
Process your payments using Stripe and Saasu solutions.
Single Sign On with SAML and SCIM 2.0
We provide solutions using your existing Identity provider to sign in and to any application that uses SAML 1.0 and 2.0.
We allow provide solutions to synchronize your existing employees details into any application that uses SCIM 2.0.
One Login - Security Assertion Markup Language (SAML) and System for Cross-domain Identity Management (SCIM).
Okta - Security Assertion Markup Language (SAML) and System for Cross-domain Identity Management (SCIM).
Centrify - Security Assertion Markup Language (SAML).
Azure AD - Security Assertion Markup Language (SAML).
PingOne - Security Assertion Markup Language (SAML).
IBM - Security Assertion Markup Language (SAML).
Chennai, India